When to Use the ER

Office Visit vs. an ER Visit

California Health & Wellness understands that you may have health conditions that need immediate attention. Many times the condition may require a visit to an emergency room (ER). How do you determine if or when you or a loved one should go to the ER?

If you think that you or a family member is having a medical emergency, go to the ER to see a doctor right away. You may need to call 9-1-1 if the person’s condition needs immediate attention where you are. For non-emergencies, please contact your primary care provider (PCP). Or visit a local clinic or urgent care facility. You may also call our 24/7 Nurse Line – for assistance at 1-877-658-0305

Call your doctor, local clinic or urgent care facility

Avoid the wait in the E.R. if you have these non-life-threatening symptoms:

  • Sprains and strains
  • Mild pain during your period
  • Diarrhea
  • Well baby checks
  • Vomiting
  • Immunizations
  • Cuts and Scrapes
  • Lice, scabies or ringworm
  • Earache
  • Sore Throat
  • Medicine refills
  • Tooth problems
  • Cough Colds

Go to an Emergency Room (E.R.) or call 911 if you have any of these sudden, life-threatening symptoms:

  • Bleeding that won’t stop
  • High Fever
  • Broken Bones
  • Severe Abdominal Pain
  • Chest or other severe pain
  • Animal Bite
  • Poisoning
  • Drug Overdose
  • Seizure
  • Difficulty seeing, speaking, moving or breathing
  • Pregnancy Labor

California Health & Wellness supports each member and family member in their decision for medical care. Always get immediate medical attention if you think you or a loved one is having a medical emergency. You may need to call 9-1-1 if the person’s condition needs immediate attention where you are.