Timely Access to Care
| Appointment Type | Must Get Appointment Within |
|---|---|
| Urgent care appointments that do not require pre-approval (prior authorization) | 48 hours |
| Urgent care appointments that do require pre-approval (prior authorization) | 96 hours |
| Non-urgent primary care appointments | 10 business days |
| Non-urgent specialist | 15 business days |
| Non-urgent mental health provider (non-physician) | 10 business days |
| Non-urgent appointment for ancillary services for the diagnosis or treatment of injury, illness, or other health condition | 15 business days |
| Telephone wait times during normal business hours | 10 minutes |
| Triage – 24/7 services | 24/7 services – No more than 30 minutes |
Language services can be coordinated with scheduled appointments for health care services so that an interpreter is available at the time of the appointment. Use the number on your ID card to schedule an interpreter.