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Privacy Policy

We, Centene Corporation (Centene), are very aware of the privacy concerns our members and others who visit this web site may have. This statement is intended to explain the types of information Centene may obtain about visitors to our Web Site (the “Site”) and how the information is used.

1. COLLECTED INFORMATION

We collect a limited amount of personal information from you in certain areas of the Centene web site (the “Site”) for various reasons. The following is a description of what information is collected:

Registration Information. Though visitors of our Site do not have to register in order to access information on our Site, certain healthcare providers do have to register in order to access the secure provider section of the Site. This registration process is not done via the Site. Information is collected from providers separately in order to authorize their use of the provider section. Also, there may be third party features of the Site, which could require a separate registration. You should review the applicable privacy policies of these third party features before providing personally identifiable information. Centene is not responsible for any actions or policies of such third parties.

IP Addresses. An IP address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the Internet, web servers can identify your computer by its IP address. In addition, web servers may be able to identify the type of browser and/or type of computer you are using. Centene collects IP addresses and related information for the purposes of system administration, to assess the traffic to the Site, to report aggregate information to our advertisers, and to maintain and improve the Site. We do not link IP addresses to your personally identifiable information. We can and will use IP addresses, however, to identify a user when we feel it is necessary to enforce compliance with our Terms & Conditions or to protect our service, the Site, customers or others.

Use of Cookies. Cookies are small bits of information that some web sites (including the Site) transfer to an individual’s hard drive for research purposes. Centene uses cookies to analyze the traffic, such as total visitors and pages viewed on the Site, and make improvements based on the data we collect. The use of cookies has become a standard in the industry. Most browsers are initially set up to accept cookies. You can usually set your browser to refuse cookies or indicate when a cookie is being sent. If you refuse cookies, you may not be able to use some of the functionality of the Site. The Site’s advertisers and other partners may also use cookies in connection with the services and web sites to which the Site links. We do not control these cookies.

2. WHO COLLECTS THIS INFORMATION

Centene collects the information described above via the Site. In the case of third party features such as advertising, co-branded areas or links to other web sites, such third parties may also collect information. You should review the applicable privacy policies of these third parties before providing personally identifiable information. Centene is not responsible for any actions or policies of such third parties.

3. HOW COLLECTED INFORMATION IS USED

Generally, Centene uses registration information to learn more about how visitors use the Site and to measure areas of interest. This allows Centene to build features and functionality that will enhance your Site experience. We might also use this information to provide customer support, enforce our Web Site Terms and Conditions or other similar matters. Aggregate information is also used to help us run and maintain the Site, study traffic patterns and generally learn about the usage of the Site.

Unrelated Companies. Centene occasionally shares limited customer information with companies we hire to provide operational, marketing, or advertising support, companies that help us distribute our products and services, or companies that provide products and services we want to offer. The companies we choose must satisfy our security and privacy requirements. We share your information with these companies only if they agree to treat it confidentially and only if it is legally permissible to do so. We limit the information we provide these companies to what we reasonably believe they “need to know” in connection with their agreement with Centene, and we don’t permit them to use our customer information for any purposes outside our oversight or control.

Government Authorities and Litigation. Sometimes a law, court order, or other judicial or administrative process requires us to provide information to a government authority or party to a private lawsuit. We will provide the information that we in good faith believe is required to comply with the law, order, or other process. We may also have to disclose certain information in court documents if we have to bring an action against you, for example, to collect a debt you owe us.

4. WITH WHOM THE INFORMATION MAY BE SHARED

We will not knowingly disclose or authorize the disclosure of personal identifiable information (other than aggregate statistical information) to any third party without your consent unless (1) we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may have breached our Web Site Terms and Conditions or who may be causing injury to or interference with (either intentionally or unintentionally) Centene’s rights or property, other Site users, or anyone else who could be harmed by such activities or (2) we believe in good faith that the law requires it.

5. LINK TO OTHER SITES

While you are using the Site, you may be linked or directed to other third party web sites outside the Site that are beyond Centene’s control. Each of these third parties may have a privacy policy different from that of Centene. These links and banners may take you to the web sites of advertisers, sponsors and co-branding partners. Centene is not responsible for any actions or policies of such third parties. These other web sites may send their own cookies to users, collect data or solicit personal information. You should review the applicable privacy policies of these third party web sites before providing personally identifiable information.

6. SECURITY PROCEDURES WE USE

Centene has adopted and adheres to security standards to protect non-public personal information against accidental or unauthorized access or disclosure. We have developed administrative, physical, and technical barriers to protect the information stored on this Site.

7. CHANGES IN THESE TERMS

We may change this Privacy Policy from time to time and will post notices on the Site at the time of any material changes to this Privacy Policy. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes. Please contact us if you have questions or concerns regarding Centene’s Privacy Statement.


Your California Privacy Rights - Privacy Notice for California Residents

This Privacy Notice for California Residents supplements the information contained in California Health and Wellness (CHW) and Health Net, LLC’s (and it’s subsidiaries, collectively “Health Net”) Privacy Policy, and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, the Website may have collected the following categories of personal information from its consumers within the last twelve (12) months:

Category

Examples

Collected

A. Identifiers

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

YES

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

YES

C. Protected classification characteristics under California or federal law

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

YES

D. Commercial information

Records of personal property, products or services purchased, obtained, or considered, or  other purchasing or consuming histories or tendencies.

NO

E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

YES

F. Internet or other similar network activity

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

NO

G. Geolocation data

Physical location or movements.

NO

H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.

NO

I. Professional or employment-related information

Current or past job history or performance evaluations.

YES

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

NO

K. Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

NO

Personal information does not include:

  • Publicly available information from government records.
  • De-identified or aggregated consumer information.
  • Information excluded from the CCPA's scope, like:
    • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • To provide, support, personalize, and develop our Website, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Health Net’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Health Net about our Website users is among the assets transferred.

Health Net will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

Health Net may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We may share your personal information with the following categories of third parties:

  • Service providers.
  • Data aggregators.

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, Health Net has disclosed the following categories of personal information for a business purpose:

  • [Category A: Identifiers.]
  • [Category B: California Customer Records personal information categories.]

Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, Health Net has disclosed the following categories of personal information for a business purpose:

  • [Category A: Identifiers.]
  • [Category B: California Customer Records personal information categories.]

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

  1. Access to Specific Information and Data Portability Rights
    You have the right to request that Health Net disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
    • The categories of personal information we collected about you.
    • The categories of sources for the personal information we collected about you.
    • Our business or commercial purpose for collecting or selling that personal information.
    • The categories of third parties with whom we share that personal information.
    • The specific pieces of personal information we collected about you (also called a data portability request).
    • If we disclosed your personal information for a business purpose, we will identify the personal information categories that each category of recipient obtained.
      Submit your request online here 
  2. Deletion Request Rights
    You have the right to request to have Health Net delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
    Health Net may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
    • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
    • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
    • Debug products to identify and repair errors that impair existing intended functionality.
    • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
    • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
    • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
    • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
    • Comply with a legal obligation.
    • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
      Submit your request online here 
  3. Exercising Access, Data Portability, and Deletion Rights
    To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either: Calling us at (800) 522-0088
    Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
    The verifiable consumer request must:
    • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
    • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us.

      We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
      Submit your request online here  
  4. Response Timing and Format
    We endeavor to acknowledge and respond to a verifiable consumer request within ten (10) days; with fulfillment of the request (45) days of its receipt. If we require more time (up to [90] days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
    Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
    We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
  5. Personal Information Sales Opt-Out and Opt-In Rights
    We endeavor to acknowledge and respond to a verifiable consumer request as soon as feasibly possible, but no later than within fifteen days (15) days with fulfillment of its receipt. If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.
    To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by emailing CCPARequests@healthnet.com. Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by emailing CCPARequests@healthnet.com.
    You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
    Submit your request online here 

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to CCPARequests@healthnet.com or write us at: Health Net, LLC Privacy Office, PO Box 9103, Van Nuys, CA 91409.

Changes to Our Privacy Notice

Health Net reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which Health Net collects and uses your information described below and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

You may contact us for such information at 1-800-522-0088 or you may submit your request online.

Submit your request online here  (this will be re-direct to the NEW CCPA form url)

 

Postal Address:

Health Net, LLC – Privacy Office
Attn: Privacy Official
P.O. Box 9103
Van Nuys, CA 91409

Phone: (800) 522-0088
Website: www.healthnet.com
Email: Privacy@healthnet.com

Last Updated: 09/19/2019

Confidentiality Guideline

Health Net, LLC and all of its subsidiaries/affiliates (collectively, "Health Net") have adopted a strict guideline regarding the confidentiality of certain information provided to Health Net associates. This guideline applies to all Health Net associates as described below:

All Associates are prohibited from any unauthorized access to, use or disclosure of patient   ("Member") or health care provider information, Health Net proprietary information, including, but not limited to, medical records, claims, benefits or other administrative data that is personally identifiable, in addition to, Health Net quality improvement programs, reports, and disease management information (hereinafter, collectively referred to as "Confidential Information"). 

Associates must hold in strict confidence, and not copy, disclose or permit the disclosure to any person, other than as stated in Health Net's Notice of Privacy Practices, any Confidential Information. Associates must comply with all Health Net policies and procedures concerning the safeguarding of all Confidential Information. Associates must comply with all applicable state and federal laws and regulations regarding Confidential Information.n.