For Providers
If you are impacted by the Change Healthcare outage, please visit our website for further information.
Important Update
Starting January 1, 2024, California Health & Wellness Plan will no longer serve Medi-Cal members. The information and resources provided on this webpage are applicable to services rendered on or before December 31, 2023.
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Providers with a registered California Health & Wellness Plan account will retain access to select functions and information for services rendered on or before December 31, 2023.
Provider Services
For inquiries regarding services on or before December 31, 2023, call Provider Services at 1-877-658-0305.
CalAIM Updates
CalAIM (California Advancing and Innovating Medi-Cal) is a multi-year initiative by DHCS to improve the quality of life and health outcomes of our population by implementing broad delivery system, program and payment reform across the Medi-Cal program.
If your claim is denied, you have the right to dispute the denial. Complete the Provider Dispute Form and send it to California Health & Wellness at:
California Health & Wellness
Attn: Claim Dispute
P.O. Box 4080
Farmington, MO 63640-3835
You must send us your dispute within 365 days. California Health & Wellness will acknowledge receipt of your dispute within two working days of receipt of an electronic provider dispute, or within 15 working days of receipt of a paper provider dispute. California Health & Wellness will send you a written resolution of your dispute within 45 working days. (28 CCR 1300.71 and 28 CCR 1300.71.38).