Appeals and Grievances
California Health & Wellness will not be a Medi-Cal plan option starting January 1, 2024. You can still file a grievance with CH&W for services received on or before December 31, 2023. To file a grievance for services received on or after January 1, 2024, please contact your new Medi-Cal Manage Care Plan. For more information, visit here.
File a GRIEVANCE FORM – Mail or Fax
Download and print a GRIEVANCE FORM.
Mail completed form to:
California Health & Wellness
Attn: Appeals and Grievance
P.O. Box 10348
Van Nuys, CA 91410
Fax completed form to: 1-855-460-1009
File a GRIEVANCE FORM – Online
If you don't have an online account, members can sign up for an online account.
California Department of Managed Health Care (DMHC)
The California Department of Managed Health Care is responsible for regulating health care service plans. If you have a grievance against your health plan, you should first telephone your health plan at (1-877-658-0305 call center hours are Monday-Friday, 8:00 a.m. to 5:00 p.m. Pacific time) and use your health plan's grievance process before contacting the department. Utilizing this grievance procedure does not prohibit any potential legal rights or remedies that may be available to you. If you need help with a grievance involving an emergency, a grievance that has not been satisfactorily resolved by your health plan, or a grievance that has remained unresolved for more than 30 days, you may call the department for assistance. You may also be eligible for an Independent Medical Review (IMR). If you are eligible for IMR, the IMR process will provide an impartial review of medical decisions made by a health plan related to the medical necessity of a proposed service or treatment, coverage decisions for treatments that are experimental or investigational in nature and payment disputes for emergency or urgent medical services. The department also has a toll-free telephone number (1-888-466-2219) and a TDD line (1-877-688-9891) for the hearing and speech impaired. The department’s internet website www.dmhc.ca.gov has complaint forms, IMR application forms and instructions online.