Other Care Options
California Health & Wellness is fully engaged in helping to make sure you receive the care and services you need. If you feel sick, please contact your Primary Care Physician (PCP). He or she knows you best and is your first option to discuss your health.
If you can't reach your PCP there are other resources you can access. Below is a list of services to help you maintain your health and be better informed. Including, information on financial help, food delivery, job placement and more.
Please note: Due to the number of calls received during this pandemic, you may have a longer wait time. Please be patient. Your health is important to us!
If you think you have a medical or psychiatric emergency, call 911 right away or visit the nearest emergency room for help.
| Care Option | Description of Available Care | Telephone Number |
|---|---|---|
| Babylon | California Health & Wellness teamed up with Babylon to give you access to telehealth care at no cost through the Babylon app. Download the app to get started. In the Babylon app, you can check any symptoms online. If medical care is needed, it can also connect you with a doctor or nurse practitioner for telehealth services. Babylon medical appointments are available 24/7. Behavioral health appointments are available weekdays from 7:00 a.m. to 7:00 p.m. (Pacific time). | 1-800-475-6168 (TTY 711) |
| Nurse advice line | Talk to a registered nurse 24 hours a day, 7 days a week if you can't reach your doctor or need medical advice. | The telephone number is listed on the back of your member ID card |
| myStrength | Get online self-help tools designed to help inspire you to become – and stay – mentally and physically healthy. | |
| MHN Services (MHN) | Help protect your mental health. Obtain referrals to MHN network providers or ask questions about your mental health benefits. If you are in a crisis or need help with substance use, MHN can help you get to the right County agency for help. MHN crisis support is no-cost and private. MHN crisis support by telephone is free, private and available 24 hours a day 7 days a week 365 days a year. | 1-877-658-0305 (TTY 711) |
| Findhelp | Access community services near you, including information on financial help, job placement and food delivery. For any questions or concerns you may have regarding California Health & Wellness, call Member Services toll-free 1-877-658-0305 (TTY:711) 8:00 a.m. to 5:00 p.m., Monday–Friday. | 1-877-658-0305 (TTY 711) |
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This information is not meant to replace expert medical care. Please always follow your health care provider's instructions. Programs and services are subject to change.