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California Health & Wellness is no longer a Medi-Cal plan starting January 1, 2024. Regardless of the county you live in, your Medi-Cal service and benefits will not be impacted by the health plan changes since you will be assigned to a new health plan. The county you live in determines your new health plan. Learn more
California Health & Wellness is no longer a Medi-Cal plan starting January 1, 2024. Regardless of the county you live in, your Medi-Cal service and benefits will not be impacted by the health plan changes since you will be assigned to a new health plan. The county you live in determines your new health plan. Learn more

20-589 We Want to Hear From You - 2020 Provider Satisfaction Survey

Date: 08/05/20

Help us better serve you

We are committed to supporting you in delivering great care to our members. To help us reach our goal of continuous improvement, please share your feedback to determine how we can better serve you.

Starting in September 2020, randomly selected providers will receive the annual Provider Satisfaction Survey. The survey is conducted by SPH Analytics, an independent research firm.

If you receive this survey, please take a few minutes to complete and respond via mail, online or telephone.

Your responses will help us to:

  • Measure how well we provide services to providers.
  • Direct administrative and operational changes to the plans.
  • Identify areas for improvement as well as strengths.

Additional information

Providers are encouraged to access the California Health & Wellness Plan (CHWP) provider portal online at www.CAHealthWellness.com for real-time information, including eligibility verification, claims status, prior authorization status, plan summaries, and more.

If you have questions regarding the information contained in this update, contact CHWP at 1-877-658-0305.