News

20-716 Hospital Notification Unit 800 Number Temporarily Suspended

Date: 10/02/20

Fax authorization requests to HNU or call the Provider Services Center for inpatient authorization status

During the COVID-19 state of emergency, the California Health & Wellness Plan (CHWP) Hospital Notification Unit (HNU) 800 number is temporarily suspended. During this time, CHWP-contracted hospitals, skilled nursing facilities, long-term care facilities and long-term acute care hospitals should submit inpatient authorization requests by fax to 1-855-556-7907.

How to find out the status of an inpatient authorization request

Get the status of an urgent inpatient authorization request by calling the Provider Services Center at 1-877-658-0305.

The Provider Services Center will escalate any inquiries directly to the HNU, as needed.

When will the temporary process end?

You will be notified when the HNU 800 number is again active. Until then, please fax your inpatient authorization requests to 1-855-556-7907 and call the number above for status.

Additional information

If you have questions regarding the information contained in this update, contact CHWP at 1-877-658-0305.