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21-161 Your Patients Can Get a Ride to Their COVID-19 Vaccine

Date: 03/01/21

How can members arrange a ride?
Call us at 1-877-658-0305 once COVID-19 vaccine appointment is scheduled.

  • Rides to and from mass public vaccination sites are not eligible.
  • Drivers are not able to wait with the member in line to get the vaccine.

Return rides
Return rides for all reservations will be scheduled for one hour after the set appointment time for the vaccine. If the member is ready earlier, or the appointment is taking longer than an hour, they can call 1-877-658-0305 to schedule a return ride.

Advance notice plan requirements
Prior authorization is not required. Refer to the chart below for advance notice requirements.

Service type

Service examples

Advance notice

Non-emergency medical transportation

  • Gurneys
  • Wheelchair vans
  • Litter vans


Call 1-877-658-0305
three days in advance

Non-medical transportation

  • Taxis
  • Sedans
  • Rideshare
  • Other type of public/private transports