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California Health & Wellness is no longer a Medi-Cal plan starting January 1, 2024. Regardless of the county you live in, your Medi-Cal service and benefits will not be impacted by the health plan changes since you will be assigned to a new health plan. The county you live in determines your new health plan. Learn more
California Health & Wellness is no longer a Medi-Cal plan starting January 1, 2024. Regardless of the county you live in, your Medi-Cal service and benefits will not be impacted by the health plan changes since you will be assigned to a new health plan. The county you live in determines your new health plan. Learn more

23-112 Learn About Telehealth Changes for FQHCs and RHCs

Date: 02/02/23

DHCS authorizes the use of audio-only to establish a new patient for sensitive services

The Department of Healthcare Services (DHCS) amends Assembly Bill (AB) 32 effective January 1, 2023, for telehealth services to qualified Medi-Cal patients.

Change to telehealth services

The amended bill allows Federally Qualified Health Centers (FQHCs) and Rural Health Clinics (RHCs) to use audio-only visits:

  • To establish a new Medi-Cal patient when it is for sensitive services.
  • When patient requests audio-only modality.
  • When patient attests they cannot access mobile services.

Additional Information

Providers are encouraged to access CHWP’s provider portal for real-time information, including eligibility verification, claims status, prior authorization status, plan summaries, and more.

If you have questions regarding the information contained in this update, contact California Health & Wellness Plan at 877-658-0305.

This Information applies to Physicians, Federally Qualified Health Centers and Rural Health Clinics.