Affordable Care Act Anti-Discrimination Provisions in Health Programs and Activities
Date: 01/19/17
Section 1557 of the Affordable Care Act (ACA), “Nondiscrimination in Health Programs and Activities,” requires that California Health & Wellness:
- Provide language assistance services, free of charge, including qualified oral interpreters or written translators for individuals with limited English proficiency (LEP) if these services help to provide meaningful access to the member.
- Post notices of nondiscrimination and taglines to alert LEP members to the availability of language assistance services in at least the top 15 non-English languages spoken in the state. These notices must be posted in “significant publications,” in a conspicuous location for entities that interact with the public, and in a conspicuous location on the entity’s website.
California Health & Wellness was required to be in compliance by October 16, 2016. Provisions that require changes to plan benefits and benefit design are effective on the first day of the first plan year, beginning on or after January 1, 2017.
California Health & Wellness is required to post and continue to ensure members, applicants and the public are aware of the following (this information is posted on our website, and will be distributed in an all-member notification, as it reads below):
California Health & Wellness complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. California Health & Wellness does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. California Health & Wellness provides:
- Free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, accessible electronic formats, other formats).
- Free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
If you need these services, contact California Health & Wellness’ Customer Contact Center at: 1-877-658-0305 (V/TTY: 711).
If you believe that California Health & Wellness has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by calling the number above and telling them you need help filing a grievance; California Health & Wellness Customer Contact Center is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1-800–368–1019, (TDD: 1-800–537–7697).
Complaint forms are available here.
In addition to these new provisions, new covered entities related to discrimination were effective on July 18, including:
|
Title | Description | Provider Responsibility | Additional Information |
Notice Requirement | Covered entities must take appropriate initial and continuing steps to notify beneficiaries, enrollees, applicants, and members of the public that they prohibit discrimination on the basis of race, color, national origin, sex, age, or disability in health programs and activities. | Participating providers must add CH&W specific nondiscrimination notice and taglines in significant publications and communications issued to CH&W members. | §92.8 |
Effective Communication for individuals with disability | Covered entities must take appropriate steps to ensure that communications with individuals with disabilities are as effective as communications with others in health programs and activities. Providers must provide appropriate auxiliary aids and services to individuals with disabilities. | If necessary, participating providers must assess and enhance existing policy and procedures to ensure effective communication with individuals with disabilities. | § 92.202 |
Accessibility of electronic and information technology | Covered entities must ensure that their health programs or activities provided through electronic and information technology are accessible to individuals with disabilities, unless doing so would result in undue financial and administrative burdens or a fundamental alteration in the nature of the health programs or activities. | Ensure programs or activities provided through electronic or information technology such as Websites or on-line versions of materials are accessible to individuals with disabilities. If necessary, participating providers must assess and enhance Website compliance with Title II of ADA. | § 92.204 |
ACCESS FOR INDIVIDUALS WITH LIMITED ENGLISH PROFICIENCY | Covered entities must take reasonable steps to provide meaningful access to each individual with limited English proficiency eligible to be served or likely to be encountered in its health programs and activities. | Participating providers must assess and enhance if necessary, existing Language Assistance Program to ensure compliance. | § 92.201 |
ENFORCEMENT MECHANISMS | The enforcement mechanisms available for and provided under Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, or the Age Discrimination Act of 1975 shall apply for purposes of Section 1557. | Participating providers must notify CH&W immediately of a discrimination grievance submitted by a CH&W member and continue to follow CH&W existing issue write-up procedures for detection and remediation of non-compliance. Additionally, participating providers must comply with CH&W, regulatory or private litigation research, investigation and remediation requirements. | § 92.301 |
PROCEDURES FOR HEALTH PROGRAMS AND ACTIVITIES CONDUCTED BY RECIPIENTS AND STATE-BASED MARKETPLACES | The procedural provisions applicable to Title VI apply with respect to administrative enforcement actions concerning discrimination on the basis of race, color, national, origin, sex, and disability discrimination under Section 1557 or this part. | § 92.302 | |
Discrimination prohibited | Except as provided in Title I of the ACA, an individual cannot, on the basis of race, color, national origin, sex, age, or disability, be excluded from participation in, be denied the benefits of, or otherwise be subjected to discrimination under any health program or activity to which this part applies. | Participating providers must implement, enhance and reinforce prohibitions on exclusions, denials or discrimination such as in design, operation or behavior of benefits or services on the basis of race, color, national origin, sex, age, or disability. Additionally they must implement: · medical necessity reviews for all gender transition services and surgery; · program or activity changes to avoid discrimination where necessary; · plan design changes, where necessary, such as removing categorical gender or age exclusions; · Additionally, providers must remove prohibited categorical exclusion denial reasons and update nondiscrimination policies and procedures to include prohibitions against discrimination on the basis of sex, including gender identity and sex stereotyping Participating providers can consider implementing: · ability to capture gender identity; · mandatory provider and staff civil rights and/or cultural sensitivity training. | § 92.101 |
Equal program access on the basis of sex | Covered entities must provide individuals equal access to its health programs or activities without discrimination on the basis of sex. Covered entities must treat individuals consistent with their gender identity. A covered entity may not deny or limit health services that are ordinarily or exclusively available to individuals of one sex, to a transgender individual based on the fact that the individual’s sex assigned at birth, gender identity, or gender otherwise recorded is different from the one to which such health services are ordinarily or exclusively available. | § 92.206 | |
Nondiscrimination in health- related insurance and other health-related coverage | Covered entities shall not, in providing or administering health-related insurance or other health-related coverage, discriminate on the basis of race, color, national origin, sex, age, or disability. |
§ 92.207 |