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State of Emergency: Support for Members Impacted by Camp Fire in Butte County

Date: 11/13/18

California Health & Wellness Provides Assistance to Camp Fire Evacuees in Butte County

On Nov. 8, 2018, Acting Gov. Gavin Newsom declared a state of emergency in Butte County due to the effects of the Camp Fire, which has destroyed homes and structures, threatened critical infrastructure and caused the evacuation of residents. 

California Health & Wellness (CHW), in conjunction with Acting Governor Newsom’s declaration of a state of emergency, is helping ensure that plan members who have lost their homes or have been evacuated due to current wildfire activity in Butte County have access to essential prescription medications, critical CHW information, and other healthcare services to help them cope with grief, loss, stress or trauma.

Prescription Information

CHW will approve any essential prescription medications (with current copayments and deductibles) for any CHW member in Butte County whose medicine was lost in a fire or left behind during an evacuation. To obtain an emergency supply, affected members need to return to the pharmacy where the original prescription was filled. If the pharmacy is not open due to the state of emergency, or for questions or assistance, CHW members should call 1-877-658-0305.

Coping Assistance

CHW members who have lost their homes or have been evacuated due to the current wildfire should contact CHW for referrals to mental health counselors, local resources or telephonic consultations to help them cope with stress, grief, loss or other trauma resulting from the fire. For the duration of the fire and its immediate aftermath, affected CHW members should call 1-877-658-0305.

CHW Participating Providers

CHW is taking steps to help ensure that healthcare providers in areas affected by the wildfire are able to continue providing for CHW members’ medical needs. CHW participating providers may call the Provider Services Center at 1-877-658-0305 for guidance on prescription refill guidelines, length of time to obtain authorizations for treatment, or approval for out-of-network services in the event a contracting provider or facility becomes unavailable.

Additional information

If you have questions regarding the information contained in this update, contact CHW Customer Service within 60 days at 1-877-658-0305.