Skip to Main Content

California Health & Wellness uses cookies. By continuing to use our site, you agree to our Privacy Policy and Terms of Use.

California Health & Wellness is no longer a Medi-Cal plan starting January 1, 2024. Regardless of the county you live in, your Medi-Cal service and benefits will not be impacted by the health plan changes since you will be assigned to a new health plan. The county you live in determines your new health plan. Learn more
California Health & Wellness is no longer a Medi-Cal plan starting January 1, 2024. Regardless of the county you live in, your Medi-Cal service and benefits will not be impacted by the health plan changes since you will be assigned to a new health plan. The county you live in determines your new health plan. Learn more

State of Emergency: Support Members Impacted by Carr Fire in Shasta County

Date: 08/02/18

California Health & Wellness Provides Assistance to Carr Fire Evacuees in Shasta County

On July 26, 2018, Gov. Jerry Brown declared a state of emergency in Shasta County due to the effects of the Carr Fire, which has destroyed homes and structures, threatened critical infrastructure and caused the evacuation of residents. 

California Health & Wellness (CHW), in conjunction with Governor Brown’s declaration of a state of emergency, is helping ensure that plan members who have lost their homes or have been evacuated due to current wildfire activity in Shasta County have access to essential prescription medications, critical CHW information, and other healthcare services to help them cope with grief, loss, stress or trauma.

Prescription Information

CHW will approve any essential prescription medications (with current copayments and deductibles) for any CHW member in Shasta County whose medicine was lost in a fire or remained behind during an evacuation. To obtain an emergency supply, affected members need to return to the pharmacy where the original prescription was filled. If the pharmacy is not open due to the state of emergency, or for questions or assistance, CHW members should call 1-877-658-0305.

Coping Assistance

CHW members who have lost their homes or have been evacuated due to the current wildfire should contact CHW for referrals to mental health counselors, local resources or telephonic consultations to help them cope with stress, grief, loss or other trauma resulting from the fire. For the duration of the fire and its immediate aftermath, affected CHW members should call 1-877-658-0305.

CHW Participating Providers

CHW is taking steps to help ensure that healthcare providers in areas affected by the wildfire are able to continue providing for CHW members’ medical needs. CHW participating providers may call the Provider Services Center at 1-877-658-0305 for guidance on prescription refill guidelines, length of time to obtain authorizations for treatment, or approval for out-of-network services in the event a contracting provider or facility becomes unavailable.

Additional information

 If you have questions regarding the information contained in this update, contact CHW Customer Service within 60 days at 1-877-658-0305.